Skip to main content

​
Overview

The OpenAI integration connects your OpenAI API usage data to G360. It is part of the LLM Metrics module. With this integration, you can:
  • Connect OpenAI using an admin key
  • Monitor API usage, model consumption, and user activity
  • Evaluate AI adoption and business impact across teams
  • Schedule and monitor data synchronization
  • You can have one OpenAI connection per project. To use OpenAI data in more than one project, create a separate connection for each.
  • Only one OpenAI connection can exist within the same organization.
  • The integration requires a valid OpenAI admin key with the required permissions.

​
Prerequisites

Before you start, make sure you have:
  • Access to the Engineering Metrics Dashboard in G360
  • An OpenAI admin API key
  • Permission to configure integrations and projects
Your organization administrator generally manages the admin key, which enables centralized AI usage tracking.

​
Create an OpenAI connection

1

Open LLM Metrics Integrations

In the Engineering Metrics Dashboard, go to Integrations → LLM Metrics Integrations, then choose OpenAI.
2

Start a new connection

Click New Connection.
3

Enter connection details

4

Test the connection

Click Test Connection and wait for validation. If it fails, verify the admin key and its permissions, then retry.
5

Save the connection

Click Save Connection. The connection appears in the available connections list.

​
Create an LLM Metrics project

1

Add a project

Go to Projects, click Add Project, select LLM Metrics as the project type, and enter the required project details.
2

Select the data source

In the Data Source section, select OpenAI, choose the saved OpenAI admin key connection, and confirm. The data scope is added to the project automatically.
3

Configure sync behavior

The Sync Behavior section controls how often and for what duration data is collected.
4

Complete setup

Review all configuration settings and click Complete Setup.
5

Run the initial sync

Open the project and click Run Sync Now. This collects the latest OpenAI usage data, processes the metrics, and updates the dashboard.

​
Synchronization and metrics

After setup, G360 collects OpenAI usage data on the schedule you configured.
A normal synchronization usually performs the required transformation automatically.
The Status section shows synchronization history, task execution details, success and failure status, processing duration, and completed operations. To view metrics, go to the LLM Metrics Dashboard, search for the OpenAI project, and open it. The dashboard shows user activity, API usage, model consumption, organization-wide AI adoption, and usage trends and patterns.

​
Available insights

Some Executive Summary features may still be under active development, depending on the deployment version.

​
Troubleshooting

Possible causes
  • Invalid API key
  • Missing permissions
  • Expired credentials
Actions
  • Verify the admin key.
  • Confirm permissions with the administrator.
  • Retry the connection test.
Possible causes
  • Synchronization still in progress
  • Incorrect project configuration
  • Schedule disabled
Actions
  • Check the Status section.
  • Run the synchronization manually.
  • Verify the sync schedule settings.
Possible causes
  • Schedule set to Inactive
  • Schedule currently Paused
Actions
  • Set the schedule status to Active.
  • Verify the configured sync frequency and execution time.

​
Best practices

  • Use clear, unique connection names that identify the environment.
  • Periodically verify that the admin key is still valid.
  • Keep consistent synchronization intervals to ensure accurate reporting.
  • Review synchronization health and execution history to catch issues early.
  • Review adoption, consumption, and ROI metrics periodically.

​
Summary

The OpenAI integration centralizes AI usage data in G360. By configuring the admin key connection, scheduling synchronization, and monitoring usage analytics, teams gain visibility into AI adoption, model usage, user activity, ROI, and business impact.