Skip to main content
The Manage Teams page is where administrators set up and maintain the organizational hierarchy used across G360, and manage the people mapped into it. This page lives under Administration → User & Team Management in the left sidebar. The hierarchy works top-down:
Every Domain belongs to an Organization, every Department belongs to a Domain, and every Team belongs to a Department. Users are then mapped into this structure.

​
Summary cards

At the top of the page, five summary cards give you an at-a-glance count of:

​
Bulk upload

Click Upload Excel in the top right of the page at any time to bulk-create or update your organization, domain, department, and team hierarchy from a spreadsheet, instead of adding each entity one by one. Below the summary cards is a row of six tabs: Organization, Domain, Department, Team, Users, and Merge Users.

​
Organization tab

Shows the top-level org units in your hierarchy.
Manage Teams - Organization tab
The table lists every organization with its Organization Name and an Actions column containing:
  • ✏️ Edit — rename the organization.
  • 🗑️ Delete — permanently remove the organization.
Use Search by code or name to filter the list.

​
Adding an organization

Click + Add Organization to open the Add Organization dialog: Click Create to save, or Cancel/✕ to close the dialog without saving.

​
Domain tab

Shows all domains. Each domain belongs to an organization.
Manage Teams - Domain tab
The table lists Domain Name, the Organization Name it belongs to, and an Actions column with ✏️ Edit and 🗑️ Delete icons for each row. Both column headers are sortable, and you can filter the list using Search by code or name.

​
Adding a domain

Click + Add Domain to open the Add Domain dialog. You’ll need to provide: Click Create to save, or Cancel to close the dialog without saving.

​
Department tab

Shows all departments as cards. Each department belongs to a domain.
Manage Teams - Department tab
Each department card shows:
  • The department name, with ✏️ Edit and 🗑️ Delete icons in the top right of the card.
  • Domain — the domain this department belongs to.
  • Teams Count — how many teams sit under this department.
  • A View Teams button — takes you to the teams that belong to this department.
Use Search by code or name to filter the list of departments.

​
Adding a department

Click + Add Department to open the Add Department dialog. You’ll need to provide: Click Create to save, or Cancel to close the dialog without saving.

​
Team tab

Shows all teams as cards. Each team belongs to a department.
Manage Teams - Team tab
Each team card shows:
  • The team name, with ✏️ Edit and 🗑️ Delete icons in the top right of the card.
  • Department — the department this team belongs to.
  • Members Count — how many users are on this team.
  • A View Members button — takes you to the list of users on this team.
Use Search by code or name to filter the list of teams.

​
Adding a team

Click + Add Team to open the Add Team dialog. You’ll need to provide: Click Create to save, or Cancel to close the dialog without saving.

​
Users tab

Shows every person (and bot account) resolved across your connected tools, along with where they currently sit in the hierarchy.
Manage Teams - Users tab
The table shows: Click any column header to sort by that column. Use the Search user box to find a specific person, and the All Status dropdown to filter the list by status (for example, showing only active or only deactivated users).
Unlike the Organization, Domain, Department, and Team tabs, there is no “Add” button here — users on this tab are populated automatically from your connected tools rather than created manually.

​
Merge Users tab

Used to combine duplicate user identities (for example, the same person appearing under two different accounts) into a single canonical record.
Manage Teams - Merge Users tab
This tab shows two side-by-side panels:
  • Source Entity (merged into target) — the duplicate record that will be merged away.
  • Target Entity (kept after merge) — the record that will remain after the merge.
To merge two user records:
  1. Use the Search by name or email box above each panel to find the user you want.
  2. Select the duplicate record by clicking the radio button next to their name in the Source Entity panel.
  3. Select the record you want to keep by clicking the radio button next to their name in the Target Entity panel.
  4. Optionally, add context in the Note (optional) field below the two panels explaining why the records are being merged.
  5. Confirm the merge using the action button below the note field.
Once two records are merged, the source record’s data and history are moved under the target record and this cannot be undone — double-check both selections before confirming.